Customer Experience: From Touchpoints to Ecosystem – and Why CX Strategy Fails
Tobias Massow
7 min read CX quality has declined for the fourth consecutive year. Forrester’s CX Index 2025 hit ...
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Tag
Digitalization
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Digital Due Diligence: Why M&A Deals Fail on IT
Tobias Massow
⏱ 8 min Reading Time Three out of four M&A deals miss their value-creation targets - and the most ...
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CIO Agenda 2026: Between Cost Pressure and the Mandate to Innovate
Alexander Roth
⏱ 7 min Reading Time IT budgets are growing double-digit in 2026 - but cost pressure remains real: ...
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Digital Sovereignty 2026: What CIOs Must Know About Delos Cloud, Gaia-X, and the EU Data Act
Benedikt Langer
⏱ 9 min Reading Time 61 percent of European CIOs plan to shift more workloads to local providers. ...
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Digital Board Competence: Why Technological Literacy in the Supervisory Board Has Become a Matter of Survival
Tobias Massow
TL;DR Only 12 percent of supervisory board members at DAX-listed companies possess demonstrable technology ...
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Digitalizing Waste Management: Unified Standards
Alexander Marschall
The waste management and recycling industry in Germany is currently undergoing a profound transformation. ...
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Digital Signature Future: From Cards to Remote Signing
Alexander Marschall
Since 2010, actors in the waste management industry have been required to use an electronic signature ...
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