Customer Experience: From Touchpoints to Ecosystem – and Why CX Strategy Fails
Tobias Massow
CX quality has declined for the fourth consecutive year. Forrester’s CX Index 2025 hit ...
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Topic
New Work & Leadership
The shortage of skilled workers costs the German economy 49 billion euros per year. At the same time, AI and remote work are fundamentally changing the requirements for leadership. New Work & Leadership shows how CEOs and board members use people strategy, talent retention and organizational culture as strategic levers.
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Return to Office or Return to Talent? Why the Office Debate Is Asking the Wrong Question
Tobias Massow
Amazon: five days in the office - no exceptions. Dell: remote workers excluded from promotions. JPMorgan: ...
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The Digital Operating Model: Why CIOs Must Restructure Their IT Organizations in 2026
Tobias Massow
89 percent of all companies still operate with functional hierarchies, matrix structures, or traditional ...
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29 Percent Cloud Waste: FinOps After Three Years
Benedikt Langer
29 percent of cloud spending is wasted. That’s over $100 billion globally each year - vanishing into ...
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Just 2 Percent: Why Germany’s CEOs Aren’t Making AI a Top-Priority Issue
Tobias Massow
Only 2 percent of German companies anchor Artificial Intelligence at the CEO level - the lowest figure ...
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CIOs Under Pressure: Why 62 Percent Compromise on AI Governance
Benedikt Langer
62 percent of CIOs compromise on AI governance due to lack of knowledge. 76 percent view uncontrolled ...
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The AI Budget Paradox: Why 9.8 Percent Growth Still Isn’t Enough
Tobias Massow
IT budgets are growing 9.8 percent nominally in 2026 - but shrinking in real terms after inflation. At ...
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4.6 Years: Why the CIO Tenure Is Shorter Than Any Digital Transformation Cycle
Tobias Massow
The average CIO stays in office for 4.6 years. A cloud migration takes 3 to 5 years. An ERP transformation, ...
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AI Doesn’t Replace Jobs – It Replaces Job Profiles: What This Means for C-Level Recruiting
Tobias Massow
300 million jobs worldwide will be impacted by generative AI - not eliminated, but transformed. Goldman ...
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IT Metrics That Land: 5 KPIs Every Board Deck Needs
Tobias Massow
⏱ 9 min Reading Time The board doesn’t want uptime percentages. The supervisory board doesn’t ...
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